Letter of thanks from a happy client

We just received this letter of thanks from a happy client. Thank you S. and P. for trusting us.

Hi Dr Tutt,

P. and I just wanted to send you a note to say a very sincere thank you (from the bottom of our hearts) for the amazing job you did with our baby, A. (16 year old Yorkie).

She means the world to us and it was absolutely dreadful watching her suffering and gradually getting weaker and weaker. By the time we saw you, she had been extremely sick for over 4 weeks, her regular vet said that at the age of 16 she was too old to undergo anaesthetic and declined to operate on her. She basically didn’t eat for a month other than what we forced her to eat through a syringe, her weight dropped by a kg in a month from 5kgs to 4kgs, we were so worried about her and then one night while at the emergency clinic at Panorama Veterinary hospital the Vet on duty said A. definitely had a problem with her mouth and suggested we make an appointment to see you, which we did.

On the 7th of August we came for our appointment, and I can honestly say – best decision we made. As scared as we were to put our 16 year old baby under anaesthetic, you gave us so much confidence and reassurance. A. was operated on late afternoon and we were able to collect her at 18:00.

Dr Tutt, we want to commend you on an amazing job, A. has had many operations in her life and she has never handled anaesthetic very well, sometimes even taking days before the effects wear off. Your operation was the best anaesthetic recovery A. has ever had, she has never come through anaesthetic that well, on the evening of the operation she was not disorientated or distressed in any way and by the morning it was as if she hadn’t had an operation. All this time I thought A. had a low tolerance for anaesthetic but now I believe it is obviously to do with the way it is administered, thank you very much.

It is now a week after the operation and we have our little A. back, she is eating, she is sleeping, she has energy to go for walks and she has her character back. I cannot get over the incredible recovery following your surgery, the work you did on her is amazing, in just one week she is 95% back to full strength.

We also wanted to thank you for coming out to talk to us while you were operating on A., you didn’t have to do that but we so appreciated the feedback and the reassurance that everything was going well in the operation.

All in all, an incredible experience dealing with you, you are an exceptional doctor and surgeon, we appreciate everything you did for our little A..

Thank you

Kind regards

S. & P.